Last updated: August 12, 2026
This Refund & Cancellation Policy explains the conditions that apply to purchases of digital football prediction services from GoalsBettor.com.
This policy forms part of our Terms & Conditions and should be read together with them.
1. Service Provider
Goals Bettor / FT Services
Operator: Ivan Tihomirov Vlahov
BULSTAT: 181590015
Registered in: Bulgaria
Business correspondence address: 42 Ilarion Makariopolski, 6100 Kazanlak, Bulgaria
Email: goalsbettor@gmail.com
2. Nature of Our Services
Goals Bettor provides digital informational content in the form of football predictions, betting tips, statistics and related information.
Paid content is delivered electronically, normally by email to the address provided by the customer during checkout.
Our services do not include the placement or management of bets on behalf of customers.
3. Digital Content and Right of Withdrawal
Consumers purchasing online within the European Union generally have a statutory right to withdraw from a distance contract within 14 days.
Different rules may apply where digital content is supplied without a physical medium.
If you expressly request that delivery of the digital content begins before the end of the statutory withdrawal period and acknowledge that you will lose your right of withdrawal once delivery begins, the right of withdrawal may cease once the digital content has been supplied, to the extent permitted by applicable law.
If the legally required express consent and acknowledgement have not been obtained, your statutory withdrawal rights remain unaffected.
4. Cancellation Before Delivery
If you wish to cancel an order before the purchased digital content has been delivered, please contact us as soon as possible at goalsbettor@gmail.com.
If the content has not yet been supplied and the order can still reasonably be stopped, we may cancel the order and refund the payment.
Once delivery of the purchased digital content has begun, cancellation rights may be limited as explained in Section 3 above.
5. Unsuccessful Football Predictions
An unsuccessful football prediction does not by itself mean that the digital content is defective or that the service was not supplied as agreed.
Football matches are inherently uncertain and no football prediction can guarantee a particular result.
For this reason, losing predictions do not automatically qualify for a refund.
6. When a Refund May Be Available
A refund may be available where required by applicable law or where there is a genuine issue with the delivery or fulfilment of the purchased service.
Examples may include:
- The purchased digital content was not delivered.
- The customer was charged more than once for the same purchase.
- The wrong paid service was delivered.
- The content supplied materially differed from the service description available at the time of purchase.
- An order was cancelled by us before delivery.
- Another statutory consumer remedy applies.
7. Non-Delivery
If you have completed payment but have not received the purchased content within the expected delivery period, please contact us promptly.
Before contacting us, please check:
- Your email inbox.
- Your spam or junk folder.
- That the email address entered during checkout was correct.
Where a paid service has not been supplied as agreed, we will investigate the issue and, where appropriate, deliver the missing content or provide another remedy required by applicable law.
8. Duplicate Payments
If you are charged more than once for the same purchase due to a technical or payment processing error, please contact us with the relevant transaction details.
Once the duplicate charge has been verified, the duplicate payment will be refunded.
9. Incorrect Service Delivered
If you receive a different digital service from the one you purchased, please contact us as soon as possible.
Where the error is confirmed, we will normally provide the correct service without additional charge or provide another remedy where required by applicable law.
10. Replacement Tips Policy
Certain paid services may include replacement predictions or an extension of the original service.
The purpose of replacement tips is to provide an additional commercial benefit to customers under the conditions described on our Replacement Tips & Refunds page.
Replacement tips are separate from statutory refund and consumer rights.
The availability of replacement predictions depends on the specific service purchased and the policy in force at the time of purchase.
Replacement predictions do not guarantee future winning results or profitability.
11. Monthly Services
Where a customer purchases a service for a defined period, such as 30 days, the service is provided for the stated subscription period.
A weaker or unsuccessful period of football predictions does not automatically create a right to a refund.
Where applicable, customers may receive an extension or replacement predictions under the relevant Replacement Tips Policy.
12. Requesting a Refund
To request a refund, please contact:
goalsbettor@gmail.com
Your request should include:
- Your name.
- The email address used for the purchase.
- The service purchased.
- The approximate purchase date.
- Transaction or payment information where available.
- A clear explanation of the reason for the refund request.
We may request additional information where reasonably necessary to identify the transaction and investigate the request.
13. Review of Refund Requests
Refund requests are reviewed individually based on the circumstances of the purchase, the service delivered and applicable consumer law.
Submitting a refund request does not automatically mean that a refund will be issued.
Where a refund is legally required or otherwise approved, we will process it without undue delay.
14. Refund Method
Where reasonably possible, an approved refund will be returned using the same payment method used for the original transaction.
In some circumstances, the payment provider may require another refund method or additional verification.
Processing times after a refund has been issued may depend on the relevant bank or payment service provider.
15. Chargebacks and Payment Disputes
If you believe there is a genuine issue with a purchase, we encourage you to contact us before opening a payment dispute or chargeback.
This allows us to review the transaction and attempt to resolve the issue directly.
Nothing in this section prevents a customer from exercising any lawful rights available through their payment provider or applicable consumer law.
16. Match Postponements and Cancellations
Football matches may be postponed, cancelled, abandoned or rescheduled after a prediction has been delivered.
Such events are outside our control and do not automatically create a right to a refund for the digital content already supplied.
Where applicable, the treatment of a prediction may depend on the specific service rules and the settlement rules used by the customer’s bookmaker.
17. Changes in Bookmaker Odds
Football betting odds may change after a prediction has been prepared or delivered.
A difference between the odds shown in our content and the odds later available at a bookmaker does not normally constitute non-delivery or defective digital content.
Customers should always verify current odds before making their own betting decision.
18. Customer Errors
We are not normally responsible for delivery problems caused solely by incorrect information entered by the customer, such as an incorrect email address.
If you notice an error in your order details, please contact us as soon as possible so we can attempt to correct it before delivery.
19. Statutory Consumer Rights
Nothing in this Refund & Cancellation Policy removes or restricts any mandatory consumer rights that apply under Bulgarian law, European Union law or other applicable consumer protection legislation.
If digital content is not supplied or materially fails to conform to the contract, consumers may have statutory remedies including supply or correction of the content, a proportionate reduction in price or termination of the contract, depending on the circumstances and applicable law.
20. Changes to This Policy
We may update this Refund & Cancellation Policy where necessary to reflect changes to our services, business practices or applicable law.
The current version and the date of the most recent update will be published on this page.
For a particular completed purchase, mandatory consumer rights and the terms applicable at the time of purchase remain unaffected by later changes to this policy.
21. Contact
For cancellation, refund or service-related questions:
Goals Bettor / FT Services
Email: goalsbettor@gmail.com